The middle office plays a vital role in financial institutions. It manages processes regarding loans, cards and payments operations (and servicing), underwriting, disputes, credit risk, treasury services and calculates profit & loss. However, in many cases the middle office has missed out on the digital transformation that has revolutionised the front-end channels and back-office functions in financial institutions of all kinds.
This report is a must-read for any financial institution executive with middle office responsibilities and for higher-level executives who ultimately make the decisions and sanction the investments that enable digital transformation.
