BCG and Salesforce surveyed more than 4,800 internet users across Australia and New Zealand (A/NZ) and sought input from 18+ global experts to understand online government service delivery trends.
This report presents the citizens’ perspective from Australia and New Zealand on how responsible adoption of GenAI can improve government service delivery and multiply trust.
Download the full report to understand:
- The link between citizen trust and quality of service delivery
- How GenAI could become a force multiplier for increased trust in government
- How citizens are optimistically cautious about GenAI.
- The GenAI roadmap for government
