Latest News
ChatGPT still not meeting European data accuracy standards
eSafety and foreign regulators to sync content bans and oversight schemes
Automic CIO scratches itch for weekly security improvements
Home Affairs' ICT modernisation needs backed by another review
UniSuper's Google cloud deletion traced to "blank parameter" in setup
contact centre
A new perspective on digital leadership
Is the coalface of a bank’s technology operations the data centre, or the contact centre?
Sep 8 2014 12:31PM
Salmat moves contact centres to private cloud
Consolidates PABX installations across the country.
Sep 27 2012 7:00AM
Telstra Global offers hosted contact centre
Updated: Building an over-the-top portfolio.
Jul 3 2012 11:47AM
Woolworths slims service desk footprint
Consolidates customer support.
Jul 19 2011 6:45AM
Australians urged to donate online for flood relief
Data centre staff in for the long haul.
Jan 11 2011 1:06PM
Flood relief tests Queensland shared services strategy
Call centre system crashes as Australians open their wallets.
Jan 11 2011 6:03AM
Centrelink trials call recording technology
Monitors employees' screens, calls in ongoing trial.
Nov 30 2010 11:11AM
Salmat opens new offshoring centre
Philippines facility to handle Australian queries.
Sep 10 2010 6:00AM
Web shakes up contact centre industry
The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Aug 15 2008 1:22PM
NAB upgrades contact centre technology
The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
Aug 13 2008 1:13PM
