Latest News
ChatGPT still not meeting European data accuracy standards
eSafety and foreign regulators to sync content bans and oversight schemes
Automic CIO scratches itch for weekly security improvements
Home Affairs' ICT modernisation needs backed by another review
UniSuper's Google cloud deletion traced to "blank parameter" in setup
cx
Woolworths wants to live-track Milkrun riders picking your order from shelves
Customers would be able to direct them what to buy.
Jun 13 2023 12:22PM
Promoted Content
Winning strategies for complaints and disputes management in financial services
The ability to manage complaints and disputes, in an effective and compliant manner, is critical to success.
Aug 15 2022 1:27PM
Yarra Valley Water switches Oracle support to Rimini Street
Puts savings into digital transformation.
Jan 12 2022 12:32PM
Promoted Content
Why simplicity is the winning formula for CX success
NAB’s Executive for Digital – Personal Bank, speaks about changing customer experiences.
Sep 24 2021 4:55PM
Partner Content
Why resilience and CX should be on business leaders' agendas
Maintaining customers’ trust when things don’t go to plan.
May 25 2021 1:05PM
Rethinking digital experiences in 2021
Customer experience projects are in full swing. What should leaders consider?
May 17 2021 5:00AM
Services Australia in CX software search for son-of-myGov platform
Pushes ahead with GOVDXP build.
Feb 9 2021 8:51AM
ANZ preps for new banking platform pilot
ANZx trial slated for April.
Dec 18 2020 12:45PM
Aussie replatforms contact centre systems
Selects Amazon Connect.
Dec 16 2020 7:01AM
Yarra Valley Water embarks on CX overhaul
Selects Salesforce Customer 360.
Nov 27 2020 7:00AM
Mitsubishi Motors Australia invests in CX platform
Automates processing of 60,000 pieces of feedback.
Nov 23 2020 6:46AM
Beyond Bank modernises its contact centre environment
Puts focus on omnichannel experiences.
Oct 26 2020 6:50AM
Qantas Loyalty ramps up CX data collection
Customer attitudes reveal business insights.
Sep 30 2020 4:58PM
SAP to spin off Qualtrics, partly unwinding $11 billion buy
After acquiring the company less than two years ago.
Jul 28 2020 6:19AM
Qantas sets 'digitalisation' as foundational piece for recovery
Unveils three-year strategy, including at least 6000 job cuts.
Jun 25 2020 10:15AM
7-Eleven Australia deploys facial recognition on customer feedback tablets
Says technology is 'not used for any other purpose'.
Jun 22 2020 2:28PM
Jemena powers up CX in search of real-time customer feedback
Deploying InMoment initially for contact centre ops.
May 20 2020 6:45AM
NBN Co to run CX transformation
Builds new CoE, plans to deploy new software.
Nov 19 2019 7:10AM
NAB watches cloud-based QuickBiz lending process gain traction
Major channel for new accounts.
Sep 9 2019 1:38PM
Qantas opens throttle on 'Voice of the Customer'
Brings all customer feedback instances across airline ops onto single platform.
Jun 14 2019 7:15AM
