Latest News
ChatGPT still not meeting European data accuracy standards
eSafety and foreign regulators to sync content bans and oversight schemes
Automic CIO scratches itch for weekly security improvements
Home Affairs' ICT modernisation needs backed by another review
UniSuper's Google cloud deletion traced to "blank parameter" in setup
crm
Norths Collective set to launch app under transformation push
Sees early results from personalisation.
Sep 29 2022 7:00AM
ASIC needs 'substantial' IT, data and culture overhaul
Troubled CRM and data lake projects highlight immediate challenges.
Aug 26 2022 6:32AM
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5 essential digital transformation ideas
If you don't digitise, your organisation will be left behind. Check out these digital transformation ideas.
May 11 2022 12:54PM
Salesforce posts upbeat results on hybrid work boost
With Slack growth also exceeding expectations.
Mar 2 2022 11:50AM
Zendesk rejects US$16 billion private equity offer
CRM vendor persisting with SurveyMonkey offer.
Feb 11 2022 11:49AM
Salesforce shares fall on disappointing profit forecast
Appoints new co-CEO.
Dec 1 2021 12:36PM
Bunnings looks to level up insights with new enterprise data platform
As the retail giant grows its digital ambitions.
Jun 4 2021 2:01PM
Charles Sturt Uni prepares for final stage of CRM upgrade
Supporting students across 10 campuses.
Oct 16 2020 12:49PM
David Jones transforms customer service to meet online growth
Re-platforms to a mix of Amazon Connect and Salesforce.
Jul 16 2020 6:58AM
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Penrith City Council taps Dynamics 365 as first CRM
Supporting a booming population.
Feb 21 2020 6:40AM
Flinders Uni builds real-time data system on three-cloud solution
Improves security posture.
Oct 1 2019 10:25AM
Salesforce killer Zoho sinks cash into local racks
Aldi of CRM buys Equinix cages, refuses to utter the phrase ERP out loud.
Sep 19 2019 11:59PM
Telstra expands its use of Salesforce
To improve sales pipeline and personalisation.
Aug 15 2019 10:34AM
People’s Choice taps Salesforce multi-cloud in digital push
Credit Union aims to be fully digital by 2020.
Aug 12 2019 1:30PM
Salesforce expands footprint into China with Alibaba partnership
Exclusive provider for mainland China.
Jul 26 2019 6:25AM
Botched CRM upgrade leaves MYOB customers stranded
Unable to file paperwork with Tax Office or make payments.
Apr 30 2019 6:30AM
NAB pushes fast alpha of its new CRM hard to move off Siebel, Oracle
Shift to Salesforce, AWS accelerates.
Mar 7 2019 10:00AM
UNSW taps Microsoft to replace 17 CRMs and datasets
As part of $3bn goal to reach global top 50 unis.
Feb 27 2019 6:55AM
Vodafone plans ‘brand new e-commerce platform’
Wants recommendation engine for new plans, may not want Oracle, SAS, Salesforce …
Feb 18 2019 7:25AM
Benchmark Awards 2019 Finalist: Canberra Uni revamps student CRM
Consolidating and automating systems.
Feb 5 2019 7:10AM
