Latest News
ChatGPT still not meeting European data accuracy standards
eSafety and foreign regulators to sync content bans and oversight schemes
Automic CIO scratches itch for weekly security improvements
Home Affairs' ICT modernisation needs backed by another review
UniSuper's Google cloud deletion traced to "blank parameter" in setup
Amazon Connect
eHealth NSW turns on advanced capabilities of Amazon Connect
To guide agents, train chatbots, and plan resource allocation.
Oct 9 2023 12:25PM
NAB nears end of large-scale contact centre re-platforming
Four years after becoming an early adopter of Amazon Connect.
Jan 24 2023 7:00AM
Nib switches on 'voicebot' in its support centre
Powered by Amazon and open source components.
Oct 6 2021 11:50AM
Vocus migrates contact centre to run on Amazon Connect
Handles calls for its enterprise, government, and wholesale business.
Aug 12 2021 8:10AM
Aussie replatforms contact centre systems
Selects Amazon Connect.
Dec 16 2020 7:01AM
David Jones transforms customer service to meet online growth
Re-platforms to a mix of Amazon Connect and Salesforce.
Jul 16 2020 6:58AM
NAB to use customised voice in its call centres
Based on new capability offered by cloud provider AWS.
Feb 5 2020 6:25AM
NAB re-platforms call centres onto Amazon Connect
Adding IVR options will no longer cost $70k and take months.
Dec 10 2019 7:07AM
NSW Health bolts cloud telephony onto ServiceNow transformation
Deploys to service desk, shared services environments in eight weeks.
Oct 24 2019 1:07PM
